If you experience any problems with registration or navigating Insig (virtual care site) call 1-844-322-8806. The staff at Onyx are unable to provide technical support to patients. Make sure to clarify with the support team that you need help with Insig specifically.

Onyx is pleased to introduce our Virtual Care Clinic to help combat the spread of COVID-19.

With Virtual Care, you can book an appointment, see a physician, receive prescriptions, notes, X-Ray or Ultrasound requisitions, or paperwork for bloodwork all electronically, from the comfort and safety of your own home.

As an added benefit, patients that live in Kitchener or Waterloo can opt to have their prescriptions delivered right to their door.

Virtual Care is currently FREE to all residents of Ontario with a VALID provincial healthcard. Anyone without a valid healthcard can be seen for a $50 fee.

To start your visit, simply click the appropriate button below. From there, you can choose to book either a phone visit or a video visit.

If you choose a PHONE visit, you will then be asked to choose an appointment time, and to fill out a questionnaire prior to your scheduled time. You will also be given the opportunity to upload any relevant photos if necessary. At or around your scheduled appointment time, a physician will contact you by phone to discuss your concerns. Following the visit, the physician will email any relevant documents to you, that you can then print and use as if you had come to the clinic in person.

If you choose a VIDEO visit, you will then be asked to choose an appointment time and to fill out a questionnaire prior to your scheduled appointment. You will also be given the opportunity to upload any relevant photos if necessary. Prior to your scheduled appointment time, you will need to be logged onto the virtual care site (powered by Insig) and you will have an opportunity to speak with a physician through a Secure Video Chat (similar to FaceTime or Skype). Following the visit, the physician will email any relevant documents to you, that you can then print and use as if you had come to the clinic in person.

Note: For Technical Support or Virtual Care Booking Issues call 1-844-322-8806. The staff at Onyx are unable to provide technical support to patients. Make sure to clarify with the support team that you need help with Insig specifically.

FAQ

PLEASE NOTE:

Please note that certain virtual care visits may require an in-person assessment afterwards. Do not use virtual care clinics for emergencies.

WE WILL NOT PRESCRIBE OR REFILL NARCOTIC, BENZODIAZEPINES, OR OTHER RESTRICTED MEDICATION.

 

CONTACT INFORMATION

Onyx Urgent Care
580 Lancaster St West
Kitchener
Ontario
N2K 1M3
519-896-6699

www.onyxurgentcare.com