Onyx is pleased to introduce our Virtual Care Clinic to help combat the spread of COVID-19.

With Virtual Care, you can book an appointment, see a physician, receive prescriptions, notes, X-Ray or Ultrasound requisitions, or paperwork for bloodwork all electronically, from the comfort and safety of your own home.

As an added benefit, patients that live in Kitchener or Waterloo can opt to have their prescriptions delivered right to their door.

Virtual Care is currently FREE to all residents of Ontario with a VALID provincial healthcard. Anyone without a valid healthcard can be seen for a $50 fee.

To start your visit, simply click the appropriate button below. From there, you can choose to book either a phone visit or a video visit.

If you choose a PHONE visit, you will then be asked to choose an appointment time, and to fill out a questionnaire prior to your scheduled time. You will also be given the opportunity to upload any relevant photos if necessary. At or around your scheduled appointment time, a physician will contact you by phone to discuss your concerns. Following the visit, the physician will email any relevant documents to you, that you can then print and use as if you had come to the clinic in person.

If you choose a VIDEO visit, you will then be asked to choose an appointment time and to fill out a questionnaire prior to your scheduled appointment. You will also be given the opportunity to upload any relevant photos if necessary. Prior to your scheduled appointment time, you will need to be logged onto the virtual care site (powered by Insig) and you will have an opportunity to speak with a physician through a Secure Video Chat (similar to FaceTime or Skype). Following the visit, the physician will email any relevant documents to you, that you can then print and use as if you had come to the clinic in person.

Note: For Technical Support or Virtual Care Booking Issues call 1-844-322-8806. The staff at Onyx are unable to provide technical support to patients. Make sure to clarify with the support team that you need help with Insig specifically.

FAQ

Yes, this platform has been approved by the Ministry of Health and the Ontario Medical Association as a secure and valid form of communication between physicians and patients.

No. At this time, the Ontario government has extended the validity of all healthcards temporarily while Service Ontario centres remain closed. Please select Ontario Healthcard to book a FREE consultation with a doctor.

Yes, you may still see a physician, but you will be required to book a PAID ($50) visit.

At this time, we do not accept UHIP or any other third party insurance coverage. You can still book a PAID ($50) visit, and then submit the receipts from your visit to your insurance company. However, at this time we cannot guarantee that the cost will be covered by your insurer. We encourage you to check ahead of time.

We can see or discuss any concern virtually. (However, if your concern is potentially life threatening, we advise you to call 911 or go to your nearest emergency department).

The physician will ask you questions and attempt to diagnose you based on history (and/or photos and video) alone. If they feel that a physical examination will be required, they may refer you to Onyx Urgent Care Clinic or other appropriate facility for further assessment.

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CONTACT INFORMATION

Please note that we cannot offer medical advice over email. WE WILL NOT PRESCRIBE OR REFILL NARCOTIC, BENZODIAZEPINES, OR OTHER RESTRICTED MEDICATION.

Onyx Urgent Care

580 Lancaster St West

Kitchener

Ontario

N2K 1M3

519-896-6699

www.onyxurgentcare.com