For in person visits, we are still accepting walk-ins for urgent cases at the evening clinic. The day clinic continues to operate by appointment only.
However, if your concern is not urgent, we encourage you to call ahead and book a telephone consultation.
To avoid overcrowding, we encourage you to book an appointment through our portal for either the day clinic or the night clinic. To book an appointment, you can call our receptionists between 9am and 11pm, 7 days a week.
You can also use our portal to book telephone or in-person appointments. We can send requisitions for blood work or x-rays and ultrasounds electronically, as well as prescriptions.
As an added benefit, patients within the immediate Kitchener-Waterloo area can have their prescriptions delivered directly to their home.
Enter the clinic and sanitize your hands. Maintain 6 ft/ 2m distance at all times. Once you have been registered by the receptionist, you will be directed to either a secondary waiting room, or advised to wait in your vehicle/outside. The physician will assess you by phone and determine if you need to be seen in person, or simply treat you by phone.
Call the clinic and have your healthcard ready. The receptionist will check you in over the phone. Once you are registered, a physician will contact you by phone shortly.
By Appointment or Walk In For: Acute Injuries Cuts/Lacerations/Sutures Fractures/Casting Wound Care/Packing Injections and Immunizations Allergy Shots/Allergic Reactions Liquid Nitrogen Abdominal Pain Sudden/Severe Pain ECG/Cardiac/Heart Concerns Eye Injuries/Concerns Head Injuries/Concussion STI Treatment
By Appointment For: Fever Cough Colds Shortness of Breath Potential COVID-19 Exposure Specialist Referral Mental Health Concerns Medical Abortion Consults Reassurance About Medical Condition/Concerns Prescription Refills Sick Notes Bladder Infection/UTI
If you need to see a physician for something that was not listed above, please book an appointment at our daytime/OPTIONS clinic.
Certain appointment types require more time with a physician and/or nurse, so we are unable to offer these visits on a walk-in basis. Examples of this include: extensive physicals, biopsies, nail resections, medical abortions, gynaecological procedures (PAP tests, IUD insertions, IUD removals), prenatal examinations, well-baby examinations, and childhood/infant immunizations.
You can book an appointment through our portal for our daytime/OPTIONS clinic, or call a receptionist between 9am and 11pm, 7 days a week.
Remember, you can also use our portal to book telephone or in-person appointments.
Please note that we cannot offer medical advice over email. WE WILL NOT PRESCRIBE OR REFILL NARCOTIC, BENZODIAZEPINES, OR OTHER RESTRICTED MEDICATION.
580 Lancaster St W
Phone: (519) 896-6699
Fax: (519) 279-1585