Want To See A Doctor? Here's 3 Ways.

For in person visits, we are still accepting walk-ins for urgent cases at the evening clinic. The day clinic continues to operate by appointment only.

However, if your concern is not urgent, we encourage you to call ahead and book a telephone consultation.

To avoid overcrowding, we encourage you to book an appointment through our portal for either the day clinic or the night clinic. To book an appointment, you can call our receptionists between 9am and 11pm, 7 days a week.

You can also use our portal to book telephone or in-person appointments.
We can send requisitions for blood work or x-rays and ultrasounds electronically, as well as prescriptions.

As an added benefit, patients within the immediate Kitchener-Waterloo area can have their prescriptions delivered directly to their home.

In Person

Enter the clinic and sanitize your hands. Maintain 6 ft/ 2m distance at all times. Once you have been registered by the receptionist, you will be directed to either a secondary waiting room, or advised to wait in your vehicle/outside. The physician will assess you by phone and determine if you need to be seen in person, or simply treat you by phone.

By Phone

Call the clinic and have your healthcard ready. The receptionist will check you in over the phone. Once you are registered, a physician will contact you by phone shortly.

In Person Visits

By Appointment or Walk In For:
Acute Injuries
Cuts/Lacerations/Sutures
Fractures/Casting
Wound Care/Packing
Injections and Immunizations
Allergy Shots/Allergic Reactions
Liquid Nitrogen
Abdominal Pain
Sudden/Severe Pain
ECG/Cardiac/Heart Concerns
Eye Injuries/Concerns
Head Injuries/Concussion
STI Treatment

Phone/Telemedicine

By Appointment For:
Fever
Cough
Colds
Shortness of Breath
Potential COVID-19 Exposure
Specialist Referral
Mental Health Concerns
Medical Abortion Consults
Reassurance About Medical Condition/Concerns
Prescription Refills
Sick Notes
Bladder Infection/UTI

Virtual Care (Video)

Book Online For:
Fever
Cough
Colds
Shortness of Breath
Potential COVID-19 Exposure
Mild/Chronic Abdominal Concerns
Rashes/Skin Concerns
Mental Health Concerns
Reassurance About Medical Condition/Concerns
Prescription Refills
Sick Notes
Bladder Infection/UTI

Daytime/OPTIONS Clinic

If you need to see a physician for something that was not listed above, please book an appointment at our daytime/OPTIONS clinic.

Certain appointment types require more time with a physician and/or nurse, so we are unable to offer these visits on a walk-in basis. Examples of this include: extensive physicals, biopsies, nail resections, medical abortions, gynaecological procedures (PAP tests, IUD insertions, IUD removals), prenatal examinations, well-baby examinations, and childhood/infant immunizations.

You can book an appointment through our portal for our daytime/OPTIONS clinic, or call a receptionist between 9am and 11pm, 7 days a week.

Remember, you can also use our portal to book telephone or in-person appointments.

WANT TO BOOK BY EMAIL?

Complete all sections of the form below and a physician will contact you directly with appointment details.

PHYSICIAN BOOKING FORM

Your full legal name, as it appears on your healthcard/driver's license
The best email to contact you at. Make sure to check your spam/clutter folder so nothing is missed.
The best phone number to reach you, that we can leave a message at, if needed.
The number AND version code on your healthcard. "Version Code" is the 2 letters after the numbers.
We require your address to create a patient chart for you.
Briefly describe the type of appointment you're looking to book. (e.g. "Birth control refill")

Please note that we cannot offer medical advice over email.
WE WILL NOT PRESCRIBE OR REFILL NARCOTIC, BENZODIAZEPINES, OR OTHER RESTRICTED MEDICATION.